Terms and Conditions

Website Use Policy

Terms of Use

This page (together with the documents referred to on it) tells you the terms of use (“terms”) in which you may make use of our website www.thecompleteuniversityguide.co.uk (“site”), whether as a guest or a registered user. By using our site you indicate that you accept these terms and that you agree to abide by them. If you do not agree to these terms, please refrain from using the site.

About Us

www.thecompleteuniversityguide.co.uk is a site operated by the Complete University Guide Ltd (“we” or “us”). We are registered in England and Wales under company number 03768870. Our registered office and trading address is 1st Floor, Bedford House, 69–79 Fulham High Street, London SW6 3JW. Our VAT number is 737 2203 51.

Accessing Our Website

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if for any reason our website is unavailable at any time or for any period.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms.

From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.

When using our site, you must comply with the provisions of our Acceptable Use Policy.

You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.

Intellectual Property Rights

Copyright © Complete University Guide Ltd 2007–18.

We are the owner or licensee of all intellectual property rights in our site, and in the information and material appearing on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

Materials from the site must not be reproduced in any medium without licence. You are permitted to print off one copy, and may download extracts, of any page(s) from our site for your personal use as private individuals only. You must not republish in any medium, print, electronic or otherwise, or modify, any part of the data or any materials printed or downloaded by you in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

We (or the identified contributors) must always be acknowledged as the authors of material on our site.

You must not use the materials on our site (or any parts thereof) for any commercial purposes without the prior written permission of the Complete University Guide Ltd or our licensors.

If you print off, copy or download any part of our site in breach of these terms, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


Complete University Guide Ltd endeavours to ensure that the information contained on this website (including any responses that we give to your requests for information or advice) is correct but commentary and other materials posted on our site are not intended to amount to advice on which you should rely. In particular, where visitors to the site submit specific questions, any answers given amount to guidance only and should not be relied upon. You should always seek professional advice in relation to financial or legal matters. We therefore disclaim all liability and responsibility arising from any reliance placed on any such materials, by any visitor to our site, or by anyone who may be informed of any of its contents.

Our Site Changes Regularly

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Our Liability

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies, affiliates, directors, employees or other representatives and third parties connected to us shall not be liable, whether in tort (including for negligence or breach of statutory duty), contract, or misrepresentation or otherwise for:

  • loss of profits; or
  • loss of business; or
  • depletion of goodwill and/or similar losses; or
  • loss of anticipated savings; or
  • loss of goods; or
  • loss of contract; or
  • loss of use; or
  • loss of corruption of data or information; or
  • any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

ASK Policy

Questions to our team of experts can be asked by emailing ask@thecompleteuniversityguide.co.uk.

Where appropriate, we’ll publish your question anonymously on our website and/or our social media accounts to help other students. If you do not wish for your question to be published, please let us know in your email when you ask the question.

Otherwise, publication of questions is subject to our terms for submission of works to us (past and present), namely that, if your question is used, all current and future rights that exist in your question will be retained by you, and you grant to us and those authorised by us the irrevocable, worldwide perpetual and assignable right and licence to use and publish the works and exercise all and any other rights in any publication or service and in any current or future media or format. We may shorten or edit your question for publication.

In this message, “we” and “us” means the Complete University Guide Ltd.

Finally, please note that anything you receive from the Complete University Guide Ltd is copyright of the Complete University Guide Ltd and may not be published without the express permission of the Complete University Guide via admin@thecompleteuniersityguide.co.uk.

Surveys, competitions and prize draws

From time to time we run surveys, competitions and prize draws and these will be subject to the below T&C’s.

Previous competition: Ask a Results Day, Clearing and/or Adjustment Question prize draw 2018 terms and conditions

Opening date: 30 July 2018

Closing date: 30 September 2018

Entrants had to be students or parents/carers of students who are planning to start university or college for 2018–19 entry.

Entry into the competition was free and dependent on emailing a valid question to ask@thecompleteuniversityguide.co.uk.

Entrants must have a UK postal address in order to receive a prize if they are picked as a winner. We will only ask the winners for a name and UK postal address.

Entrants could ask as many questions as they like but could only be entered into the competition once.

We will make a random draw of three different email addresses to determine three different winners.

Anomalous returns will not be validated or considered for the competition.

Three prize winners will be picked at random. The winners will either receive a voucher of their choice between a £50 Tesco gift card, £50 Amazon eGift voucher or £50 Love2shop gift card, or they can request a £50 donation to a UK registered charity of their choice.

The winners will be notified by email on or soon after 30 September 2018.

If a winner does not respond after reasonable efforts to contact them have been made, the Complete University Guide reserves the right to withdraw the entry and select another winner.

If a winner does not supply a UK postal address after reasonable efforts to retrieve one have been made, the Complete University Guide reserves the right to withdraw the entry and select another winner.

The prizes will be awarded to the winners before or on 31 October 2018.

Prizes are non-refundable and non-transferrable.

No cash alternative will be offered for a prize.

By participating in a Complete University Guide prize draw, you fully agree and accept the Complete University Guide Terms and Conditions.

The Complete University Guide is part of Hotcourses Ltd. Hotcourses accepts no liability for any claims, loss, liability, damage, and expense suffered or incurred by any entrant as a result of entering the competition, save to the extent that Hotcourses cannot by law limit or exclude such loss and liability.

Information About You and Your Visits to Our Site

We process information about you in accordance with our Privacy and Cookie Policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Uploading Material to Our Site

Whenever you make use of a feature that allows you to upload material to our site, or to make contact with other users of our site, or to ask the Complete University Guide questions, you must comply with the standards set out in our Acceptable Use Policy. You warrant that any such contribution does comply with our policy, and you indemnify us for any breach of that warranty.

Any material you upload to our site or make available to us in any other way will be considered non-confidential and non-proprietary, and by posting or uploading material to our site you grant us the right to use, copy, distribute and disclose to third parties, including universities, any such material for any purpose. In particular, by submitting questions or queries you grant us the right to publish each question or query, together with any response provided by us. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site.

We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the Acceptable Use Policy.

Users of the Forum must refer specifically to the Forum Policy.

Viruses, Hacking and Other Offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Linking to Our Site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy. If you wish to make any use of material on our site other than that set out above, please address your request to admin@thecompleteuniversityguide.co.uk.

Linking from Our Site

Our website includes links to external websites. These links are included to give you the opportunity to explore an issue in more depth. We have no control over the contents of those sites or resources and accept no responsibility for those sites or any loss or damage that may arise from your use of them.

Jurisdiction and Applicable Law

The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These terms are governed by English law.


We may revise these terms at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms may also be superseded by provisions or notices published elsewhere on our site.

Your Concerns

If you require any further information on permitted use, or a licence to republish any material, email us at admin@thecompleteuniversityguide.co.uk.